I can't see my transcripts in my Gmail account?

Many of our Gmail account holders contact us wondering when their transcripts are going to arrive in their inbox. This puzzles us as often, we had already sent them some time ago.

This may be due to Gmail placing our messages under the All Mail, Spam or Trash labels. Please read the Gmail Help topic with regard to ensuring our messages end up in your Inbox.

Also, check your Gmail account settings to ensure that legitimate mail is not marked as Spam. Instructions for doing this can be found under the Gmail Help topic "Legitimate mail is marked as Spam".

Please look under your Spam label occaisionally to ensure that no legitimate records are in under that label and adjust the message settings accordingly.